Frequently Asked Questions

Contact our office via our contact form or by telephone: 760-740-1343. Our office is staffed Monday through Friday, 8 a.m. to 4 p.m.  Due to the volume of calls and emails we receive, please allow up to 48 hours for an email inquiry reply.

We are happy to answer any additional questions!

Do you install small size jobs? What are your minimums?

Our minimum is $1,500 per day which includes a four man crew for eight hours, all equipment needed for the work and up to one yard of general yard debris haul away. The eight hour day includes drive time from the business property (northern Escondido) to the job site as well as a lunch break.

Do you work with budgets?

Yes, it helps us immensely when a client provides us with a budget upon beginning to discuss the scope of work. We will work with you to set a realistic budget outline for the items requested. We are experienced suggesting how to best allocate resources, i.e. utilizing your budget for high use areas and providing low cost solutions for lesser seen, utility areas. We also frequently work in phases, completing work over a period of months or years as the budget permits.

How much does it cost for a consultation?

The initial consultation via telephone is free. This conversation will determine if your budget allows you to install all the items you’d like in the landscape. After an initial conversation, the onsite consultation and design have an associated cost. Please contact our office directly for more information.

Do you charge for your designs?

Yes, we do charge for our designs. The cost is determined by the size of the project and complexity of the owner’s requirements.

When I accept your proposal, what is the next step?

A small deposit, $1,000 or less, will hold the next available work period for your job. We work Monday through Friday, weather permitting, until work is completed. The same crew will work continuously at your job. We do not move crews around to accommodate another job, and there is no stopping/restarting of work.

Do you offer financing options?

Yes, we have various lenders we work with.

What are your payment terms?

Prior to the start of work, the homeowner will receive a construction/payment schedule. This will show when payments are due and how they correspond with the work being completed and materials being delivered to the jobsite. The client is able to look at the landscape proposal and construction/payment schedule, and see how payments will equal the tasks being completed. We do not request large upfront deposits.

What forms of payment do you accept?

Cash, check, credit cards and financing are accepted forms of payment. 

Do you install outdoor kitchens or living spaces?

Yes, we will design and install any type of outdoor amenity the homeowner desires, including kitchens, fire pits and outdoor dining areas, along with any type of structure to fit the theme of your landscape.

Do you design and build pools?

We are a licensed landscape contractor. Pools and spas require a separate license. We work in conjunction with the pool contractor. This ensures the landscape and pool/spa are integrated and blend seamlessly, creating a more homogeneous design. This also results in less headaches for the homeowner as there is no need to hire a separate contractor. The homeowner will have one point of contact, Landscape Assistance, for all aspects of the outdoor renovation.

How do you select plant material for install?

The owner of Landscape Assistance is a horticulturist educated in ornamental horticulture. This allows our company to provide the homeowner with guidance in proper plant selection. The process begins with the theme of your plant material, from tropical to a xeriscape. We provide each client with a plant palette for their landscape, including photos. We provide options and make recommendations. After the client has eliminated plants they don’t want, we use this palette for the custom plant design for your landscape.  

What areas of San Diego do you service?

4-S Ranch, Bonsall, Cardiff, Carlsbad, Carmel Mountain, Del Mar, Escondido, Encinitas, Fallbrook, Leucadia, Mira Mesa, Oceanside, Olivenhain, Poway, Ramona, Rancho Bernardo, Rancho Penasquitos, San Luis Rey, San Marcos, Scripps Ranch, Temecula, Vista, and other areas in San Diego North County. Contact our office for more details regarding location.

Who will manage my project?

One crew will be assigned to your job throughout the entire installation. In the morning, prior to heading to the jobsite, the construction schedule and design are reviewed. The crew foreman meets with the construction supervisor onsite daily to discuss the day’s work, check the prior day’s work and answer any questions. Owner, Jeff Smith, is onsite daily and available to the homeowner. 

Do you use subcontractors?

We use subcontractors for concrete finishing, extensive carpentry jobs, electrical work, gas/plumbing, pools and built in spas. We handle all the underground work and miscellaneous prep work to assist the subcontractors to ensure the work blends seamlessly. We handle all scheduling with subcontractors so the job continues according to the construction schedule.

Do you have an active contractors licence and are you insured?

Yes. Certificates of insurance are provided with your landscape proposal and can be verified through the Contractors State License Board: http://www.cslb.ca.gov/ and we are license #487837 

Do you warranty your work?

We warranty all hardscape work for 1 year, including labor and materials. All plant material is warrantied for 90 days.

How do you handle the scheduling of your clients?

We schedule our clients on a first come, first serve basis. We maintain a schedule of all ongoing and upcoming jobs, and are able to provide scheduling information to clients during the estimating phase. It is helpful for us to know how soon a homeowner is looking to have their project completed and if there are any scheduling requests on their end. We prefer to be the only contractor working in a client’s yard at a given time. For instance, if a client is having solar installed, we prefer to not overlap with that particular crew.

How long will my project take to complete?

Projects can range from a few days to months, depending on the scope of work. Information on the length of the project can be provided after the range of desired work is discussed. A construction schedule is provided once the contract has been signed.

Why should I choose Landscape Assistance?

In a word: Experience. Owner, Jeff Smith, has been in this industry his entire working life and was born and raised in San Diego. In addition, he is a horticulturist with not only a vast knowledge of plant material, but experience of what plant material thrives in our particular climate. Additionally, many of our foremen have been with the company for over 25 years and are experts in their field. We are a professional company who will be available to you consistently throughout the duration of the job. During the installation phase, one company service truck will transport all crew members daily. Our crews are uniformed and the same individuals will be onsite every day, which creates a cohesive unit and a better end product.

Are you a green company and/or do you have sustainable practices integrated into the company?

Landscape Assistance has been a green company before the term became popular and a sought after trait in the industry. Our facility is located on 12 acres in San Marcos and we have composted 98% of our green waste since 1995. When we perform green demolition at the beginning of a job, instead of “dumping” the plants, we pot them up and rehabilitate them. This creates one of a kind specimens for our nursery. Soil, rocks and cement are brought back to our facility and utilized at our site or recycled back into new jobs.

Do you provide maintenance services?

We do not provide maintenance services, but are happy to provide recommendations for your ongoing maintenance needs. Upon the completion of a job, we provide the homeowner with information on how to take care of their landscape and inform them of good maintenance practices to ensure the landscape thrives in the coming years.

What is your response to COVID-19?

It is the goal of Landscape Assistance to be compliant to all San Diego County health code policies in place related to the COVID-19 pandemic. As an essential California business, we have remained in operation and open to serve our San Diego clients. Please see our CEO’s full statement regarding COVID-19 here.

More questions?

Contact our office via our contact form or by telephone: 760-740-1343. Our office is staffed Monday through Friday, 8 a.m. to 4 p.m.

Due to the volume of calls and emails we receive, please allow up to 48 hours for an email inquiry reply.

We are happy to answer any questions you have and look forward to speaking with you!

© 2022 – Jeff Smith Landscape Assistance Inc. | Contractors License #487837 | Contact Us: 760-740-1343