Renovating your home’s outdoor space is a major undertaking, and we believe the relationship between homeowner and contractor is important. To that end, we realize we may not be the best fit for everyone so we aim to be as upfront as possible about our process and how we operate – to ensure the homeowner knows what to expect and it’s a mutually beneficial partnership.
Our goal is to not waste the client’s time during the consultation process or the construction process. Please be aware we do charge for our designs.
1. Qualify Our Company.
Before a potential client contacts us, we ask that they check out our online reviews and references from past clients. This allows the client to determine if we are the type of company they are looking for and if moving to the next step makes sense.
2. Fill Out Contact Form & Send Photos.
Each yard is different and in order to have a productive conversation about the client’s goals for their landscape, we need to see what the client is seeing. Three to 10 photos of the space, depending on the size of the area, is sufficient and will allow us to have an open and honest conversation about what the homeowner is envisioning for their yard.
3. Free Phone Consultation.
During this conversation, the client is the priority. We want to hear in detail what the homeowner is looking to have done in their yard, their goals for their outdoor space, how it will be utilized, the time frame in which they are looking to have the work completed, etc. We will provide ballpark pricing and would like to know the homeowner’s budget to see if we are compatible. Conducting our first meeting over the phone allows us to be considerate of the homeowner’s time. We do not want the client to take time away from work or their personal life only to realize we are not a good fit. [Set up next step – agree to design fee or consultation fee?]
4. Onsite Consultation.
This meeting allows us to meet the client face to face, walk the yard with the client, inspect the space, and discuss the project in more detail. After this meeting, we will measure the site to allow us to provide the homeowner with a detailed estimate/begin design.
Next step is design or estimate – let’s discuss your project and get started today!